Frequently Asked Questions
Answers to all your questions about gtt9
From deposits and withdrawals to VIP cashback and technical issues — find detailed answers to any question about gtt9 on this page.
It's natural to have all kinds of questions when using gtt9. That's why we've organised the most frequently asked questions on this page into four categories — deposits, VIP & cashback, device & technical issues, and withdrawals. Every answer is written in plain language so you can find a solution quickly. If you can't find an answer here, you can reach us via our 24/7 live chat or email.
Category 1
Deposits
Log in to your gtt9 account and go to the Cashier section. Select bKash, enter the amount, and follow the instructions. The minimum deposit is ৳200. Once your payment is confirmed, the funds are usually added to your account within a few minutes. Make sure you are using your own bKash number.
Occasional short delays can happen due to network or payment gateway issues. First, check in your bKash or Nagad app to confirm the transaction was successful. If the transaction went through but your balance has not been updated, contact us via live chat or email with your transaction ID and our team will resolve it promptly.
gtt9 does not charge any processing fee on deposits. However, your payment provider — such as bKash, Nagad, or Rocket — may apply their own transaction charges. Check with the relevant app or their support center for details on those charges.
Currently, gtt9 supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer (including major banks such as Dutch-Bangla, BRAC Bank, and Islami Bank). The minimum deposit is ৳200 for all methods. Mobile wallet deposits are processed the fastest.
Yes, the process for Nagad and Rocket is almost the same. Go to the Cashier section, select your preferred method, and follow the on-screen instructions. The minimum deposit is ৳200 for all methods, and every transaction is secured with SSL encryption.
Category 2
VIP & Cashback
gtt9 has four VIP levels. Bronze members receive up to 0.3% weekly cashback, Silver up to 0.6%, Gold up to 0.9%, and Platinum up to 1.2% weekly cashback. Cashback is calculated each week based on your gaming activity.
The more you play and stay regularly active, the faster you move up to the next level. gtt9 tracks your gaming activity and updates your level automatically. For more details on how level progression works, speak with the support team via live chat.
At a set time each week, cashback is calculated based on your gaming activity from the previous week and credited directly to your gtt9 balance. The cashback rate is determined by your VIP level — each level from Bronze to Platinum has its own rate.
Platinum members receive up to 1.2% weekly cashback and enjoy priority support service. They also get early access to exclusive promotions and offers. gtt9 places the highest importance on the Platinum member experience and provides personalised service for them.
Maintaining your VIP level requires continued regular gaming activity. Extended inactivity may result in a level change. However, once you become active again and keep playing, you can return to your previous level quickly. See our terms and conditions page for full details.
Category 3
Device & Technical Issues
Yes, gtt9 is fully mobile browser-friendly. Without downloading any separate app, you can visit gtt9.lat on Chrome, Firefox, or Safari on your smartphone and play all games. The site automatically adjusts to fit smaller screens.
gtt9 works on all types of devices — Android and iOS smartphones, tablets, and desktop or laptop computers. All you need is a modern web browser and a stable internet connection. If some games do not run properly on an older operating system, try updating your browser.
First, clear your browser's cache and cookies. In Chrome, you can do this from Settings → Privacy and Security → Clear browsing data. Then refresh the page. If the problem persists, check your internet connection or try switching networks (for example, from mobile data to Wi-Fi or the other way around).
When a disconnection occurs, the game state is generally saved on the server. In most cases, reconnecting and re-entering the same game allows you to continue from where you left off. If you believe there was an issue with a round, take a screenshot immediately and report it to our support team.
Common causes include an incorrect password, Caps Lock being on, or outdated browser cache. First, try resetting your password. If the problem continues, clear your browser cache or try a different browser. If the issue persists, contact us via live chat.
Category 4
Withdrawals
Yes, the welcome bonus comes with a 25x wagering requirement — and this wagering is calculated on the bonus amount only. For example, if you receive a ৳1,000 bonus, you must complete a total of ৳25,000 in bets before withdrawing. Once the requirement is met, you can withdraw the full amount won from the bonus.
The minimum withdrawal at gtt9 is ৳500. After submitting a request, funds usually reach your chosen payment method within 1 hour. This applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer — and is one of the fastest withdrawal services on the site.
Yes, for security and fraud prevention, gtt9 only approves withdrawals to payment methods registered in your own name. Sending funds to a third party's wallet or bank account is not possible. This is an important policy to protect your account and your money.
Some withdrawal requests may go through a security review, particularly for larger amounts or when account details are being verified for the first time. The process is usually completed within 1 hour. If there is a longer delay, contact us via live chat with your transaction ID.
gtt9 itself does not charge any fee on withdrawals. However, your bank or mobile wallet provider may apply their own transaction charges. Contact the relevant provider directly for details on those fees.
Still have questions?
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