Your information's privacy is our responsibility

gtt9 is a trusted online gaming platform operated for players in Bangladesh. We place the highest importance on the privacy of our users' personal information. This Privacy Policy ("Policy") explains how gtt9 collects, uses, stores, and protects your personal information.

This policy applies to gtt9's website, mobile platform, and all related services. It is in effect whenever you create an account on our platform, play games, make financial transactions, or contact our support team.

We believe transparency about data is the foundation of trust. That is why we have explained in clear, simple language in this document how safe your data is with us and how you can keep control of it yourself.

gtt9 collects only the information needed to operate the platform properly, keep your account secure, and give you a good experience.

2.1 Information You Provide Directly

When you register an account or use our services, the information you provide includes:

• Full name and date of birth (for age verification)
• Email address and contact details
• Residential address
• Financial information — such as bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions)
• National ID or passport information for identity verification
• Information provided when contacting the support team

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device information
• Browser type and version
• Login time and date
• Gaming activity and betting history
• Navigation patterns on the platform
• Cookie and session data

2.3 Information Received from Third Parties

Limited information may be received from payment gateways or identity verification service providers in specific cases, but only to the extent necessary and based on your consent.

gtt9 uses your information for the following purposes, and only for these purposes:

• Account management: Creating, verifying, and keeping your account secure.
• Transaction processing: Processing deposit and withdrawal requests.
• Identity verification: Ensuring that only individuals aged 21 or older are using the platform.
• Customer service: Resolving your inquiries, complaints, or issues.
• Security assurance: Preventing fraud, money laundering, or unauthorized access.
• Service improvement: Analyzing data to improve the user experience.
• Responsible gaming: Identifying unusual gaming behavior and providing support when needed.
• Legal obligations: Complying with applicable laws and regulations.

gtt9 does not sell, rent, or commercially use your personal information to any third party. However, information may be shared in specific circumstances:

4.1 With Service Providers

Limited information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, banks), identity verification, and maintaining technical infrastructure. These parties operate under strict confidentiality agreements and may use the information only for specific purposes.

4.2 For Legal Obligations

Information may need to be disclosed to comply with court orders, valid requests from law enforcement agencies, or applicable legal obligations. In such cases, we will provide only what is required within the legal necessity.

4.3 For Platform Protection

Information may be shared with relevant authorities as needed to prevent fraud, scams, or security threats.

gtt9 has adopted industry-standard technical and administrative measures to protect your information:

• SSL Encryption: All data transmission on our platform is protected by SSL (Secure Socket Layer) encryption. The padlock icon in your browser's address bar confirms this.
• Secure servers: Your data is stored in secure data centers with both physical and digital security measures in place.
• Access controls: Only authorized staff have access to specific data, and all access is logged.
• Regular security testing: Our systems undergo regular security audits.
• Two-step verification: An additional verification layer is used to protect your account.
• Payment security: All financial information is processed and stored in encrypted form.

gtt9 uses cookies and similar tracking technologies to improve platform functionality and personalize your experience.

6.1 Essential Cookies

These cookies are necessary for the core functionality of the platform. They are required to maintain your login session, ensure security, and process financial transactions. These cookies cannot be disabled, as doing so would affect the platform's functionality.

6.2 Functional Cookies

These cookies remember your preferences such as language selection, game preferences, and so on, making your visits more convenient.

6.3 Analytical Cookies

These cookies help us understand how players use the platform, which sections are visited most, and where there is room for improvement. This information is used in aggregate (anonymized) form.

You can manage cookies by changing your browser settings. However, disabling some cookies may limit certain features of the platform.

gtt9 retains your personal information only for as long as it is necessary:

• Information for active accounts is retained for as long as the account remains active.
• Records of financial transactions are retained for a set period after account closure in accordance with applicable law.
• Some information may need to be kept for an extended period for fraud prevention purposes.
• In the case of legal claims or disputes, relevant information is retained until the matter is resolved.
• Once the required period ends, information is securely deleted or anonymized.

As a user of the gtt9 platform, you have the following rights:

8.1 Right to Access Information

You can find out at any time what information we hold about you. Contact our support team and we will provide a copy of your data.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, let us know — we will correct it promptly. Keeping accurate information is also in your own interest.

8.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, this right may be limited in the case of financial records and legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information in specific cases. You always have the right to opt out of marketing communications.

8.5 Right to Data Portability

You can receive your information in a structured, commonly used format if you wish.

To exercise any of the rights above, contact our support team. We will process your request as quickly as possible.

gtt9 is an adult platform for individuals aged 21 or older only. We do not intentionally collect any personal information from minors.

We maintain an age verification process, and if any user is found to be a minor, their account will be immediately closed and any collected information will be deleted.

If you become aware that a minor has registered on our platform, please notify our support team immediately.

Our platform may have interfaces with third parties such as game providers or payment services. These parties have their own privacy policies, and gtt9 is not responsible for their data practices.

We encourage you to read the privacy policy of any third-party service before using it.

gtt9 reserves the right to update this privacy policy as needed. If there are any significant changes, we will:

• Post a notice on the website
• Send a notification to your registered email
• Note the date of the change in the document

Continuing to use the platform after an updated policy is published will be considered acceptance of the updated terms. For significant changes, we will make an effort to obtain your active consent.

gtt9 places the highest importance on responsible gaming. For this purpose, we may monitor your gaming behavior and contact you if needed.

If an unusual gaming pattern is detected, we will reach out to you for your protection or may apply certain limits. This initiative is entirely for your well-being.

To learn more about responsible gaming, visit our Responsible Gaming page.